Verification pending. This write-up describes what was built and how it works. It contains no performance figures, and it will be updated with measured results once they are verified.
Challenge
A contracting company collects hundreds of text conversations that simply stop: an inspection that never got scheduled, a proposal that never got an answer, a happy customer nobody asked for a referral. Each one is a warm relationship going cold.
Existing workflow
Nothing, which is the usual answer. Following up on old threads by hand is exactly the work that loses to whatever is urgent today.
What we built
A re-engagement program that finds the conversations worth restarting, drafts a personal follow-up for each one in the owner’s voice, and sends only what the owner approves, from the owner’s own number, at a pace that feels human. The moment someone replies, the sequence stops and the owner gets the conversation back.
Human involvement
Every message waits for the owner’s approval before it sends. Warranty issues and unhappy-customer threads are never messaged automatically; they become tasks for the owner.
Result
The program is running for Certified Contracting and homeowners are replying. We are not publishing rates from a pilot this small; we will add measured numbers when the sample is large enough to mean something.